Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the website, app and reusable-packaging services provided by Everloop Pty Ltd, ABN 64 197 253 014 ("Everloop", "we", "us"). By using our services you agree to these Terms.

1. The service

Everloop operates a shared system of reusable cups and containers. Customers borrow a container at a participating venue, use it, and return it to any participating return point, after which we collect, clean and recirculate it. Availability of venues and return points varies and may change.

2. Borrowing and returning

• Containers remain the property of Everloop at all times and are loaned to you, not sold.
• You agree to return each container in a reasonable condition within 14 days of borrowing.
• Containers may be returned to any participating return point, not only the one where they were borrowed.
• Containers are for food and beverage use only and should not be used for any other purpose.

3. Deposits and fees

• At deposit-enabled venues, a refundable deposit is payable per container and refunded on return.
• App users may borrow without an upfront deposit, subject to the return terms below.
• If a container is not returned within 14 days, or is returned damaged beyond normal wear, a replacement fee may apply or the deposit may be retained, to cover putting a new container into circulation.
• All fees and deposit amounts are shown to you before you borrow.

4. Accounts (app)

If you create an Everloop account, you are responsible for keeping your login secure and for activity under your account. You must provide accurate information and let us know promptly of any unauthorised use.

5. Hygiene and safe use

Every container is cleaned and quality-checked to commercial food-service standards before reuse. You should still inspect a container before use and not use any item that appears damaged. If you have concerns about a container, please return it and contact support@everloop.green.

6. Acceptable use

You agree not to misuse our services, including by: retaining or selling containers; tampering with tracking IDs; using the service unlawfully; or interfering with the website, app or return network.

7. Partner terms

Businesses that join the network as partners are subject to a separate partner agreement, which prevails over these Terms to the extent of any inconsistency for that relationship.

8. Intellectual property

The Everloop name, logo, designs, website and app content are owned by or licensed to us and may not be used without our prior written permission.

9. Consumer guarantees

Nothing in these Terms excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law that cannot lawfully be excluded. Where permitted, our liability for a failure to comply with a consumer guarantee is limited to resupplying the service or paying the cost of resupply.

10. Limitation of liability

To the maximum extent permitted by law, Everloop is not liable for indirect or consequential loss arising from your use of the service, and our total liability is limited as set out in clause 9.

11. Termination

We may suspend or end your access to the service if you breach these Terms or misuse the network. You may stop using the service at any time; outstanding deposits or fees remain payable.

12. Privacy

We handle your personal information in accordance with our Privacy Policy.

13. Changes to these Terms

We may update these Terms from time to time. The current version will always be available on this page with its "last updated" date. Continued use of the service means you accept the updated Terms.

14. Governing law

These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of its courts.

15. Contact

Questions about these Terms: hello@everloop.green
Everloop Pty Ltd, 21 Wentworth Avenue, Surry Hills NSW 2010, Australia.